Front Desk Agent (3rd Shift)
Hyatt Vacation Club at The Ranahan
557 Stan Miller Drive
Breckenridge,
CO
80424
Job Summary
Are you ready to grow your dream career while making others’ vacation dreams come true?
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
If so, the Front Office at Hyatt Vacation Club might be the place for you! You will have the opportunity to welcome our Owners and guests “home”, while experiencing our dedication to the well-being of our associates.
As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.
Cork Work Activities
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Perform other reasonable job duties as requested by Supervisors.
We are committed to providing associates with benefits including:
Paid Time Off
Paid Sick Leave per Colorado law
401(k) Retirement Savings Plan
Employee Stock Purchase Plan
Employee Assistance Program
Travel Discounts, including a family and friends’ rate
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Hyatt Vacation Club at The Ranahan
Distinct Family-Friendly Getaway Near Blue River
The Ranahan offers travelers a world-class adventure steeped in adventure. Discover our exquisite Breckenridge, Colorado oasis close to premium skiing, winter escapades, boating, mountain biking, and year-round family-friendly outdoor activities. Our ranch-style accommodations feature native stone and timber construction, a fully equipped kitchen, private balcony or patio, and fireplace. Enjoy upscale amenities, both ski and bike valet, our Blue River Bar and Lounge, state-of-the-art fitness center, lavish indoor-outdoor pool, whirlpool spas, indoor waterslide, and a play area with splash pad for kids.
