Assistant Front Office Manager
Hilton Garden Inn Luton North
Butterfield, Hitchin Road
Luton,
Stopsley
LU2 8DL
United Kingdom
Description
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Yearly salary o £26,000
- Free and healthymeals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking
- Free Gym membership
- Modern and inclusive Team Member’s areas
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
The ideal candidate should have:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountability and resilience
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Hilton Garden Inn Luton North
At A Glance
- Within ten minutes of London Luton (LTN) Airport and 30 minutes from London
- 24-hour business center and complimentary WiFi access throughout the hotel
- Cooked-to-order breakfast and tempting dinner menus at The Pavilion Restaurant
- Host up to 100 guests in our meeting and function rooms
- Contemporary gym equipment in modern fitness studio
Contemporary hotel comforts in Luton
Discover a contemporary home on the road at Hilton Garden Inn Luton North. Set in a great location between bustling Luton and historic Hitchin, this Luton hotel is convenient for the M1, and within ten minutes from London Luton (LTN) Airport. Relax in the Garden Sleep System™ adjustable bed in your guest room, and stay connected at the large desk, with complimentary WiFi access throughout this Luton Hotel. Hilton Garden Inn Luton North family guest rooms feature pull-out sofa sleepers to make a comfortable family stay.
Work smart in our complimentary 24-hour business center, or from your room, with complimentary WiFi access throughout this Luton hotel. Choose your buffet breakfast at The Pavilion Restaurant. Wind down with a drink in the Pavilion Lounge, and use your in-room refrigerator to keep snacks and drinks from the 24-hour Pavilion Pantry cool. Maintain any exercise routine on the cardio and weight equipment in our modern fitness room. Ideally located for travel links, Hilton Garden Inn Luton North makes a convenient central venue to hold gatherings of up to 100 guests on London’s doorstep.
