Photo of Hilton - Regional Headquarters - Europe, Watford, United Kingdom

Senior Associate, Property Engagement Platform

Hilton - Regional Headquarters - Europe

Maple Court, Central Park, Reeds Crescent
Watford, WD24 4QQ
United Kingdom

Regional Office
Managed By Hilton
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Full-Time

Description

From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

The primary purpose of this role is to support PEP deployment to Hilton hotels globally, while supervising a team of Associates to deliver the highest standards of service at on-site and remote hotel implementation projects. Providing direct support to the Functional Leader in which area you support. This may include, but are not limited to, scheduling resources, aiding in team member development, PTO coverage of Project Manager duties. 

This role will have a specific focus on the preparation, setting up and testing of interfaces and as a result the preferred candidate should demonstrate a strong working knowledge or be subject matter expert in third party applications that interface with OnQ or PEP this may include Keycards, POS, Credit Cards etc.

Please note we are open to receiving applications from candidates based in EMEA region where we have a corporate presence and international airport

Requirements

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  •    Effective communication skills both verbally and in writing
  •    Excellent interpersonal skills to build trust and confidence to motivate and influence others. 
  •    Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
  •    Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals.
  •    Proactive problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others. 
  •    Ability to work well under pressure and effectively handle multiple and concurrent demands.
  •    Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals.
  •    Project management skills including ability to manage details through to completion and ensure deadlines are met, or in the absence of a Project Manager.
  •    Experience in technology implementation processes and standards
  •    A good understanding of property management systems and interfaces
  •    Experience leading a team of Associates during a technology deployment.

    To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  •    Minimum Education: High School/GED
  •    Demonstrable work experience in Technology related field
  •    Hotel experience using Property, Sales, or Revenue Systems daily 
  •    Management Experience (type): Supervisor
  •    Additional Requirements (i.e.% of travel time, etc.): Domestic and International Travel 80%

    It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  •    Minimum Education: bachelor’s degree; or associate degree 
  •    Significant professional work experience in Technology related field
  •    Consistent record of executing Hilton’s standard operating procedures 
  •    Solid understanding of Hilton’s PMS, CRS and interfaces 
  •    Shown success in a customer-facing environment (i.e. through satisfaction scores) 
  •    Proven track record of a successful systems installer
  •    Knowledge in the following: Adobe Illustrator, Basic SQL, JSON, XML, Adobe Acrobat
  •    Experience in troubleshooting local hotel interfaces or systems.
  •    Bilingual

    What is it like working for Hilton

    The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

    We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

    We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    • Posted September 5, 2024

    Hilton - Regional Headquarters - Europe

    About Hilton

    Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award–winning customer loyalty program, Hilton Honors.

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