Senior Catering Manager

Description

The Hilton Orlando Lake Buena Vista is looking for their next Senior Event Manager!

About Hilton Orlando Lake Buena Vista:

Located in the heart of Walt Disney World® Resort, Hilton Orlando Lake Buena Vista offers unparalleled event spaces and a world-class hospitality experience. This premier hotel is the perfect venue for corporate events, weddings, and social gatherings, offering a combination of luxury and convenience for both guests and event planners.

What will I be doing?

As Senior Catering Manager, you are responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will ensure a seamless turnover from sales to service and back to sales. You will also recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. As the event planner's primary contact, you will oversee their experience on-site and may also support and act on behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan, and prioritize your duties by developing plans and goals.
• Maintain timely communication with internal and external clients via telephone, email, written documents, or in person.
• Build and maintain strong relationships with clients, ensuring their expectations are set and met.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts, negotiate with others, and manage disputes, grievances, and complaints.
• Sell and influence internal and external clients to enhance event success.
• Make decisions and solve problems by analyzing and evaluating situations to determine the best solution.
• Ensure high-quality service by communicating effectively with the team, providing direction, guidance, feedback, and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform additional duties as required by the business needs.
• Regular attendance is required.

What are we looking for?

• Minimum Years of Experience: Two (2) years of hospitality-related experience at the manager level.
• Experience: Supervision or management of 1-3 people.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of hotel property management systems (Delphi.fdc). #LI-AT3

Requirements

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

**Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

•     Quality
•    Productivity
•    Dependability
•    Customer Focus
•     Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #LI-AT3