Guest Service Agent
Holiday Inn Express New York City Chelsea
232 West 29th Street
New York,
NY
10001
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunties at this location, click here.
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About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunties at this location, click here.
Holiday Inn Express New York City Chelsea
Our Hotel
The Holiday Inn Express NYC - Chelsea hotel's location places you near major businesses and top attractions, while enjoying everything from free high-speed Internet access to a Fitness Center and a delicious, hot breakfast, which features our signature cinnamon rolls. Our newly refreshed hotel provides you with everything you need to stay in touch with the office, such as a Business Center that features computer access, copy and print services. In addition, our hotel is located just a short walk from Penn Plaza and the new Hudson Yards Development which hosts many of the area's businesses and major corporations. Leisure travelers are also sure to enjoy our prime location and great deals, as our hotel is close to the greatest attractions the city has to offer. We're just two blocks from Madison Square Garden, a half-mile from the Empire State Building, a few short blocks to the Highline Park and a mile from Rockefeller Center, Times Square, and the Theatre District.
Other Job Openings
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Guest Service Agent
$19.00 per hour
