Restaurant Manager

Job Description

Position Overview: 

The Gallery Restaurant Manager at The Ballantyne Hotel is a dynamic leadership role responsible for overseeing all aspects of operations at our upscale dining establishment. The manager ensures an exceptional dining experience for our guests while maintaining the highest standards of service, quality, and efficiency. This role requires a passion for hospitality, a keen eye for detail, and the ability to lead and inspire a team in a fast-paced, luxury environment.

Primary Responsibilities

• Assist in the development of short-term financial and operational plans for the restaurant, which support the overall objectives of the restaurant and of the hotel.
• Schedules employees at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
• Ensures restaurant adheres to all standards as determined by brand or hotel franchise.
• Conducts pre-shift meetings to inform staff of daily events, reviews daily specials.
• Reviews performance evaluations, recognizes employees for outstanding services and disciplines employees.
• Monitors performance of the restaurant through analysis of guest feedback and financial reports; initiates corrective action.
• Inspects restaurant daily to ensure high quality food and food presentation, cleanliness and side work duties completed.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Assist in creating programs to increase sales through employee incentive plans and programs to increase customer satisfaction.
• Maintains open lines of communication with all employees and departments.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provide a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to team members.
• Recruit and staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws
• Other duties assigned. 

Qualifications:

• Experience: Minimum of 2 years of restaurant management experience, preferably in a luxury hotel or fine dining setting.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.  

Skills:

• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in restaurant management software and POS systems.
• Financial acumen with experience in budgeting and cost control.
• Knowledge of food and beverage trends, with a passion for fine dining.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts 
• Marriott Discounts worldwide 
• Awesome PTO policy
• and more

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.