Guest Assistance
Hilton Garden Inn Dubai, Mall Avenue
6A Street, P.O. Box 39 39 71
Dubai,
Al Barsha
United Arab Emirates
Description
A Guest Assistance is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Assistance, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Greet and escort arriving and departing guests to and from their accommodations
- Retrieve and transport guest luggage
- Inspect guest rooms and acquaint guests with these rooms and their features
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Organize and store luggage, as needed, according to guidelines
- Assist in the maintenance, appearance and functionality of equipment
Requirements
What are we looking for?
Guest Assistance serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude and communication skills
- Ability to work flexible hours
- Ability to work under pressure
- Ability to work on own and as part of a team
- Commitment to respond to Guest requests and deliver high levels of service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience as a Guest Assistance
- Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Garden Inn Dubai, Mall Avenue
At a Glance
- New hotel with 370 guest rooms, including suites and accessible rooms
- Close to malls, beach, Burj Khalifa and commercial districts
- Restaurant, café, bar, room service and 24-hour convenience shop
- 124 sq. m. of Dubai event space and 24-hour business center
- Complimentary WiFi, infinity pool, kids' pool and 24-hour fitness center
A New Hotel near Dubai Malls and Attractions
Welcome to the Hilton Garden Inn Dubai, Mall Avenuea new hotel just meters away from one of the largest shopping malls in the world. Our convenient location allows easy access to Sheikh Zayed Road and the Metro Station; offering fantastic connectivity to all major business districts and leisure attractions, including beaches, skydiving, golf courses and more. Downtown Dubai and the iconic Burj Khalifa at the Dubai Mall are only a 15 minute drive away.
Start your morning with breakfast at The Garden Grille, or grab pastries and coffee from The Garden Café. Sip cocktails in The Garden Bar, and order room service any time of day. The 24-hour Pavilion Pantry™ has ready-to-cook meals, drinks, souvenirs and travel supplies. Unwind in the temperature-controlled outdoor infinity pool as the little ones splash around in their own kids’ pool. Book a massage, or visit the complimentary 24-hour fitness center. The hotel offers flexible meeting and event space and a 24-hour business center.
