Host / Hostess

Job Summary

Make your story part of ours at the TETRA Hotel Campus.

Opened in 2022, TETRA Hotel, Autograph Collection brings understated luxury to the Silicon Valley market as the only AAA Four Diamond Marriott property in the Silicon Valley region. In conjunction with it’s sister property, the AC Hotel Sunnyvale Moffett Park, this stunning hotel campus has a combined 350 guest rooms and suites, 2,000 sq ft of indoor meeting space, and unique outdoor gathering spaces to offer an experience exactly like nothing else. The campus also features several distinct dining and drinking destinations, including Adrestia - a Californian restaurant with Asian, Mediterranean and French inspired fare, NOKORI – a bespoke Japanese Whisky lounge with Izakaya bites, and Coffee Manufactory – featuring craft coffee, curated retail, and a conbini inspired grab and go. At our AC Wing, the AC Lounge brings Spanish inspired lobby bar with gin and tapas alongside the AC Kitchen, our European inspired breakfast spot. Beyond our meeting and dining experience, the campus has amazing immersive art in communal spaces: the Nexus, the Mark, and our third level olive-shaded pool deck.

The Host/Hostess is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for prompt greeting and seating of all guests and assist servers as needed.

Responsibilities

Qualifications

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and servers and make correct change.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Pay out servers' and service attendants' tips if applicable.
• Greet and seat guests at appropriate tables in a timely manner.
• Perform opening and closing duties according to established side-work checklist
• Be attentive of guests' needs and assist in providing a pleasant dining experience.
• Properly take reservations for all outlets.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Take a room service order according to hotel standards.
• Assist servers and host/hostess in the serving of guests as needed.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.