前台接待员 Front Desk Service Agent
Hilton Beijing Wangfujing
8 Wangfujing East Street
Beijing,
Dongcheng
China
Description
Position Statement /What will I be doing? Position Summary (bullet points)
职位陈述/我的具体职责是什么? 职位概述(要点)
Support and motivate colleagues协助并激励同事
Conduct room escorting and room orientations accordingly尽可能陪同客人进入房间并进行介绍
Efficiently perform all reception duties (accurate completion of forms, securing of payment)高效完成日常接待工作（表格单据填写规范，付款方式有保障）
Internally and externally promote and coordinate delivery of HHonors program benefits全面地促进和宣传希尔顿荣誉会员计划的优势
Maintain updated and accurate guest profiles实时更新客历档案以确保其准确性
Proactively seek guest comments and feedback积极主动地寻求客人的建议和反馈
Accurately update and maintain guest information in the PSB system保证客人信息正确、完整的录入中国公安报告系统
Requirements
What are we looking for?
我们寻找什么样的人才?
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
High school certificate- required; Diploma or University degree in Hotel & Catering Management- desirable高等学校毕业证; 酒店和餐饮管理学校的文凭或学位——优先考虑
Competent English language skills and proficient in Mandarin Chinese英语熟练，普通话流利
Hilton Beijing Wangfujing
A luxurious stay near the Forbidden City
In central Beijing, we’re within two kilometers of the Forbidden City and Tiananmen Square. Combining traditional Chinese hospitality with personalized service, we offer modern rooms and suites, as well as well-appointed, multi-purpose meeting space for a range of events. Enjoy our restaurants and bars, spa, indoor pool, and fitness center.
