Photo of The Mining Exchange A Wyndham Grand Hotel & Spa, Colorado Springs, CO

Spa Concierge/Front Desk

The Mining Exchange A Wyndham Grand Hotel & Spa

8 S. Nevada Avenue
Colorado Springs, CO 80903

117 Room Hotel
Managed By Practice Hospitality
Compensation: $15.00 per hour, Full-Time

Guest Service Agent

About The Opportunity

Practice Hospitality is seeking a hospitable and friendly Spa Concierge to join the team at the Mining Exchange Hotel & Spa.

About The Hotel

Mining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

The Spa Concierge is responsible for the coordination of guest services for all spa treatments, spa related activities, programs and spa retail. Responsible for upkeep and cleanliness of all common spaces of the spa.

Responsibilities:

  • Books all spa services in Spa Soft accurately.
  • Completes all opening and closing duties as scheduled.
  • Possess a thorough understanding of all spa services offered
  • Maximizes revenue by strategically scheduling services and offering enhancements as appropriate. 
  • Promptly responds to all emails and voicemails
  • Coordinates special requests with spa therapists and spa director as needed.
  • Assist with all areas of cleanliness of spa
  • Removes soiled linens and brings fresh linens to the spa as needed
  • Folds and stocks linens as needed.
  • Promptly greet guests in a warm, friendly and professional manner
  • Become familiar with guest names and acknowledges them by name
  • Serves each guest on a one-to-one basis with utmost courtesy
  • Personalize all services and anticipates guest requests whenever possible
  • Constantly displays outstanding communication and guest relation skills
  • Merchandising of retail product to include displaying, straightening and dusting of products
  • Demonstrates a professional attitude in all interactions with guests, hotel staff and vendors
  • Maintain a cooperative attitude in working with management and fellow team members
  • Adheres to all Mining Exchange Hotel and Spa standards, procedures and guidelines.
  • Other duties as assigned.

Requirements

  • Spa experience preferred
  • Strong team player
  • Computer literate using windows-based programs
  • High school diploma or equivalent

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $15.00 per hour

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.

Posted September 19, 2024

The Mining Exchange A Wyndham Grand Hotel & Spa

A Charming Boutique Hotel Experience

Exquisitely-restored historic hotel with modern amenities and event space

With towering granite walls crowned by elaborate embellishment, our boutique hotel is a superb fusion of historic architecture and contemporary accommodations. Built in 1902 as a stock exchange for local mining companies, The Mining Exchange offers a one-of-a-kind experience in the heart of downtown Colorado Springs. You’ll love our elegant, yet casual public spaces and the beautiful lobby featuring an Italian marble fireplace and antique piano. We also offer unique event spaces for everything from meetings and conferences to weddings and special celebrations.

Throughout your stay, enjoy delicious cuisine at our Springs Orleans Restaurant and relax with a signature cocktail at one of our two bars. You can also spend time unwinding in our luxurious MX Spa and working out at the state-of-the-art fitness center. Or, step out to explore nearby Pikes Peak, Garden of the Gods, or the area’s plethora of dining and shopping. At the end of your day, get the perfect night’s rest in one of our comfortable guest rooms appointed with plush bedding, custom artwork, and thoughtful amenities.

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