Guest Services Agent

Qualifications

• Strong communication and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• A positive attitude and a commitment to providing outstanding guest service
• This position requires you to have open availability to work any shift including weekends and holidays
• Do you have reliable transportation to and from work?
• Princeton, NJ 08540 (Required)
• Princeton, NJ 08540: Relocate before starting work (Required)

Benefits

• Employee discounts at other Hyatt Hotels
• Ongoing training and development to help you succeed in your role
• Pay: $16.00 per hour
• Expected hours: 32 – 40 per week
• Employee discount
• Paid time off
• 8 hour shift
• Every weekend
• Monday to Friday

Responsibilities

• As a Guest Service Representative, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is comfortable and enjoyable
• You will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring smooth operations at the front desk
• Greet and welcome guests upon arrival with a warm and friendly demeanor
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency
• Address guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with accurate information and recommendations
• Handle phone calls, emails, and other communications in a courteous and timely manner
• Process payments and manage guest accounts, ensuring all transactions are accurate
• Collaborate with other departments to ensure guest needs are met and service levels are consistently high
• Uphold hotel policies and procedures, ensuring compliance with all safety and security protocols
• Night Shift (Required)

Job description

About Us:
At Hyatt Place Princeton, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As part of the Hyatt family, we are committed to maintaining the highest standards of hospitality and ensuring every guest feels welcome and valued. We are seeking a dedicated and enthusiastic Guest Service Representative to join our team and contribute to our continued success.

Job Overview:
As a Guest Service Representative, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is comfortable and enjoyable. You will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring smooth operations at the front desk.

Key Responsibilities:
• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Address guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with accurate information and recommendations.
• Handle phone calls, emails, and other communications in a courteous and timely manner.
• Process payments and manage guest accounts, ensuring all transactions are accurate.
• Collaborate with other departments to ensure guest needs are met and service levels are consistently high.
• Uphold hotel policies and procedures, ensuring compliance with all safety and security protocols.

Qualifications:
• Previous experience in a customer service or hospitality role is preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in basic computer skills and experience with hotel management software is a plus.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and a commitment to providing outstanding guest service.

Benefits:
• Employee discounts at other Hyatt Hotels.
• Ongoing training and development to help you succeed in your role.

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:
• Employee discount
• Paid time off

Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift

Application Question(s):
• This position required you to have open availability to work any shift including weekends and holidays. Do you meet this requirement?
• Do you have excellent time and attendance at your previous employers?
• Do you have reliable transportation to and from work?

Experience:
• Hotel experience: 2 years (Preferred)

Shift availability:
• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:
• Princeton, NJ 08540 (Required)

Ability to Relocate:
• Princeton, NJ 08540: Relocate before starting work (Required)