Photo of Larkspur Landing Select Carlisle, Carlisle, PA

Guest Service Agent

Larkspur Landing Select Carlisle

1164 Harrisburg Pike
Carlisle, PA 17013

97 Room Hotel
Managed By HHM Hotels
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Full-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 16, 2024

Larkspur Landing Select Carlisle

At A Glance

Our 97-room hotel located less than three miles from the Carlisle Barracks was renovated in April 2014 and boasts spacious guest rooms and suites for comfort. Whether traveling on business or exploring the local surroundings, guests will enjoy free WiFi, and a heated pool. We offer another standard for hotels in Carlisle, PA at Larkspur Landing Select Carlisle.

This Carlisle hotel is located in a fantastic area for historical enthusiasts, with a range of dainty antique stores and famous attractions. George Washington stayed in the area and suggested the location for the Carlisle Barracks, which is the second oldest military installation in the United States. Travelers can explore nearby Gettysburg, or visit the site of the Whiskey Rebellion. Business guests enjoy easy access to Ahold USA (Giant Foods), Carlisle Syntec and Amazon. Our friendly staff is happy to arrange transportation. 

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