Spa & Pool Services Manager
Reporting to the Director Spa Operations, the Manager Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager Spa & Pool Services is a strategic leader who excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. The Manager Spa & Pool Services is also responsible for ensuring clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Under guidance of Director of Spa Operations, manages and upholds Spa massage, skincare, & pool areas of Spa Department’s business plan to support enterprise initiatives, enhances guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. Oversees day-to-day Department operations including product receiving, fulfillment, training/certification requirements, compliance, accounting, vendor selection and management, and strong service center collaboration
2. Creates environment that motivates team members to collaborate, learn, perform, and develop their skills. Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes. Identifies and provides feedback on objectives and assesses performance and service excellence. Creates compliance culture within San Manuel and fosters an environment where team members feel empowered to report potential violations and/or misconduct. Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member.
3. Collaborates and advises on ongoing development and positioning of Spa and Pool services, treatment dispensary/prep area and water sanctuary offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offerings in line with current guest and industry global trends – anticipates and sets future trends.
4. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Director regarding visual, branding and marketing strategies.
5. Manages and leads annual budget and forecast. Responsible for Inventory, Revenue and Margin Management related to Spa and Pool services, treatment dispensary/prep and water sanctuary. Leads Spa team in tracking, monitoring and reporting on monthly, quarterly and annual KPI’s to proactively identify efficiency issues and propose solutions.
6. Oversees cleanliness, health and safety of all Spa facilities/Spa and Pool services, water sanctuary and dispensary for professional Spa products. Ensures all team members are trained and following proper State and industry health and safety regulations, and operating per Department and enterprise policies and procedures. Partners with Compliance Department to develop, review and implement Department policies and procedures as well as Standard Operating Procedures.
7. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Education/Experience/Qualifications
Bachelor’s degree from an accredited college or university required. Certificate or educational background in a related field preferred.
Minimum of three (3) years of experience within the Spa & Resort Pool industry or closely related field required; hotel, casino or resort environment preferred.
Minimum of three (3) years of management experience in the Spa & Resort Pool industry or closely related field required.
Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
History of building, leading, motivating, and coaching teams to achieve objectives.
Must have the ability to communicate verbally across all levels of the enterprise.
Must have good presentation skills.
Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.
Experience with development, assessment or review of quality assurance policies, procedures, processes and internal controls required.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
Professional license in massage therapy or cosmetology within the state of practice preferred.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
