Reservation Supervisor

WE ARE MORE THAN JUST A WORKPLACE…

Vacation Myrtle Beach are leaders in the area’s hospitality industry, we are implanted in a stable, family-oriented culture immersed in history and respect. Vacation Myrtle Beach manages 14 resorts; we are looking for a motivated, smart, people person to join our team at Shine Studios.

Joining our team means being a part of a thriving, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work gratifying as YOU make the difference and provide an enjoyable, fun-filled vacation for each of our guests. This is a place where friendships emerge, and careers rise. As a company, we continue to grow and we hope you’ll grow with us.

Reservation Supervisor responsibilities include, but are not limited to:

Assist in managing employees according to our values. Maintain a positive, cooperative work environment between staff and management.

Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for others.

Ensure employees fully understand performance standards, review process, and reward successes.

Train employees to increase level of customer sales and service skills on an ongoing basis.

• Assist in analyzing the call center reporting data to maximize revenue.
• Identify and effectively react to major revenue opportunities on an ongoing basis.
• Review calls for Reservation Sales Agents and ensuring compliance with each call.

What are we looking for?

• Strong administrative and computer skills are required
• Enthusiasm & passion for customer service
• Must possess good communication, organizational and interpersonal skills, be outgoing, perceptive and self-motivated with the ability to work harmoniously with team members
• Must be able to communicate articulately and comprehend written and verbal communication
• Microsoft Office experience
• 2 years Guest Services experience
• Call Center experience is a plus

What Can You Look Forward to?

Qualifying team members may enjoy the following benefits:

• Medical Plan
• Dental, Vision, Short Term Disability, Critical Illness and Life Insurance Plan
• Paid Time Off
• Floating Holidays
• Jury Duty and Bereavement Leave
• Resort Accommodation Discounts
• Workplace perks such as food/coffee and a great team atmosphere

This is an amazing career opportunity for someone just entering the world of hospitality. We specialize in giving the most exciting, fun-filled and enjoyable vacation experience EVER! Put your knowledge and experience to work – we are looking for someone like you to join our amazing front desk team!

We are an Equal Opportunity Employer. We participate in E-Verify.