Entertainment Representative, Resort Entertainment

Under the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for selling tickets for entertainment company events. Entertainment Representatives are also responsible for daily sales and stocking of supplies, maintenance, and accuracy of sales, working the entertainment venues, will-call, and in house events. They are also responsible for consistently providing our guests with world-class quality service by exceeding guests’ expectations.

Essential Duties & Responsibilities

1. Sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events. 

2. Provides up to date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed. 

3. Promotes/issues the Player’s Club card. 

4. Assists all entertainment venue counts and line control. 

5. Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown. 

6. Exceeds customer expectations and remains passionate about service improvements.  

7. Monitors and keeps work area clean and safe.  

8. Assists with artist if required to sell artist merchandise.

9. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.  

• Minimum six (6) months guest services or cash handling experience required. 

• Must be able to multi-task effectively and handle a high volume of monetary transactions, error free.  

• Intermediate experience in Word and Excel preferred. 

• Must be able to clearly speak, read and write in English language.  

• Must maintain good personal grooming habits and carry self in a professional business manner.  

• Maintain the passion necessary to execute world-class service to every guest.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!