Training Specialist - Hotel Administration
Under the direction of the Hotel Training Supervisor, the Hotel Administration Training Specialist is responsible for the administration, coordination, and execution of training. The Training Specialist conducts new hire hands-on training for front line team members as well as other assigned trainings for all levels of team members. This position ensures existing team members are up to date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. The Training Specialist also trains all aspects of health and safety compliance, as well as high level customer service to maintain Best-in-Class service and facility for all guests.
Essential Duties & Responsibilities
1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations. Conducts on-the-job and classroom training on enterprise, departmental, functional, and job-specific policies/procedures.
2. Maintains and updates individual and department training records and files. Tracks metrics regarding attendance, satisfaction, effectiveness, and use of training.
3. Develops alternate training methods if expected improvements are not met. Identifies and evaluates external sources of training materials and courses. Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, department equipment and their recommended uses.
4. Assists with new hire orientation for all new team members. This includes classroom training as well as follow-up to verify job proficiency and answer questions.
5. Assists in the review and update of training manuals. Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc. Helps ensure policy and procedure compliance with continuous training and refresher training of all team members.
6. Follows-up with new team members regularly. Attends meetings and seminars to obtain information useful for training.
7. Performs other duties as assigned to support efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED required.
Associate’s Degree in a related field preferred.
Minimum two (2) years of training experience required
Casino or Hospitality environment highly preferred.
Intermediate proficiency in Microsoft Office required (Word, Outlook, Access, Excel, and PowerPoint).
Ability to learn new systems, software, and applications.
Must be able to clearly communicate both verbally and in writing.
Must possess excellent coaching and mentoring skills. Must be self-motivated, results oriented, friendly, and confident.
Experience in training and developing employees to assist them in achieving full competency in the shortest amount of time.
Experience in dealing with the public in an effective, courteous, and professional manner.
Ability to perform efficiently in a fast-paced, high demand environment.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
CPLP or other industry-recognized certification preferred.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
