Training Specialist - Hotel Administration

Essential Duties & Responsibilities

1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations.  Conducts on-the-job and classroom training on enterprise, departmental, functional, and job-specific policies/procedures. 

2. Maintains and updates individual and department training records and files.  Tracks metrics regarding attendance, satisfaction, effectiveness, and use of training. 

3. Develops alternate training methods if expected improvements are not met.  Identifies and evaluates external sources of training materials and courses.  Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, department equipment and their recommended uses. 

4. Assists with new hire orientation for all new team members.  This includes classroom training as well as follow-up to verify job proficiency and answer questions.   

5. Assists in the review and update of training manuals.  Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc.  Helps ensure policy and procedure compliance with continuous training and refresher training of all team members. 

6. Follows-up with new team members regularly.  Attends meetings and seminars to obtain information useful for training. 

7. Performs other duties as assigned to support efficient operation of the department.