In Room Dining Server (Overnight)

Job Description

This Position is Third Shift.

JOB SUMMARY: Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction.

JOB DUTIES:

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by The Ballantyne Hotel standards. 
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. 
• Set-up and deliver all VIP amenities
• Service all hospitality suites in accordance with BEO and established policy and procedures. 
• Complete all shift side work as outlined in the hotel's operating policies and procedures. 
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.  Report all communications to immediate shift supervisor. 
• Perform all cash handling responsibilities in accordance with The Ballantyne Hotel policies and procedures. 
• Maintain all inventories of needed supplies.
• Answer the telephone and take all customer orders in accordance with operating policies and procedures.
• MUST be able to work a flexible shift that includes: Nights and Weekends. Plus work Holidays as well, if needed.

Note: May be assigned other duties by supervisor or management

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Related hospitality experience preferred

SKILLS & ABILITIES:

• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Customer Service skills
• Ability to work the third shifts as well as some weekends and holidays
• Able to work overtime as needed

PHYSICAL REQUIREMENTS:

• Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions.
• Able to work in a fast paced, stressful environment
• Ability to push, pull, lift, carry or otherwise move up to 50 lbs.