Operations Supervisor
Hilton Garden Inn Merrillville
7775 Mississippi Street
Merrillville,
IN
46410
Overview
Opportunity: Operations Supervisor
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
Potential Career Path
Front Office Manager Assistant General Manager General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Monitor and maintain the front office systems and equipment to ensure optimum performance.
Supervise night audit functions, and perform audit in absence of the night auditor.
Be aware of emergency procedures and take full responsibility in emergency situations.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelors degree preferred.
- Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
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About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Hilton Garden Inn Merrillville
At A Glance
Located just off I-65, with easy access to downtown Chicago and Lake County, this hotel in Merrillville, Indiana is ideal for both business and leisure travelers. Business guests will be conveniently close to IBM, U.S. Steel, and NiSource corporate headquarters as well as many other local companies.
Amenities such as our on-site restaurant, comfortable adjustable beds and complimentary WiFi access help make your stay stress-free. Utilize your room’s microwave, refrigerator and coffeemaker to make your morning coffee, store cold drinks or heat up a meal. Bring your swimsuit to swim laps in our indoor heated pool at our hotel in Merrillville, Indiana. Maintain your exercise routine in the 24-hour fitness center. Plan an event in 3,500 sq. ft. of versatile function space. Use the services in our 24-hour business center to prepare for a meeting.
- Located one block east of I-65, providing easy access to Chicago and all of Lake County
- Complimentary internet access
- 3,500 sq. ft. of meeting and event space
- On-site restaurant, 24-hour Pavilion Pantry®, microwave and refrigerator in each room
- Complimentary 24-hour Business Center
