Room Attendant

BASIC FUNCTION:

The Room Attendant is responsible for ensuring that standards of cleanliness in assigned guest rooms are achieved and maintained consistently to provide the highest level of guest satisfaction in cleanliness and service within established time limitations.

• Housekeeping experience desirable.
• Neat, pleasant personality.
• Ability to work on feet for an extended period of time.
• Ability to communicate effectively.

ESSENTIAL FUNCTIONS:

Keep the work cart orderly and properly stocked at all times.

Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.

Proper utilization of equipment, supplies, and guest amenities.

Thorough cleanliness and sanitation of guest bathrooms.

Replacing used towels and other bathroom amenities, such as shampoo and soap.

Change linens on beds daily and remake beds according to the property standards.

Thorough cleanliness of rooms, balconies, and room furnishings.

Constantly be aware of safety hazards (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Floor Supervisor or the Housekeeping Office.

Strict follow through on lost and found procedures (for example, anything found in vacant rooms must be turned in to the Housekeeping Office directly). No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

Practice safety standards at all times.

Cleaning public areas, such as corridors.

Emptying trash containers and ashtrays.

Reports to work on time and according to the posted schedule, maintains accurate time records and follows proper standards for room issuance.

Remain alert, courteous, and always helpful to the guests and co-workers.

MARGINAL FUNCTIONS:

• Perform other related duties as requested by Floor Supervisor.

ENVIRONMENT:

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Good ventilation with artificial lighting.