Housekeeping Manager

Job Overview:
Join our prestigious hotel team as the Executive Housekeeper, where you will oversee and manage all aspects of the housekeeping department to ensure impeccable cleanliness and guest satisfaction. This role is ideal for a seasoned professional in hospitality looking to lead a dedicated team in maintaining the highest standards of cleanliness and organization.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

2. Provide clear direction in assigning and instructing housekeeping in details of work.

3. Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which require continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

4. Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operations of department.

5. Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

6. Monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

7. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

8. Plan and conduct staff meetings, attend various other related meetings to obtain and disseminate pertinent information.

9. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects to Director.

10. Communicate both verbally and in writing to provide clear direction to staff.

11. Comply with attendance rules and be available to work on a regular basis.

12. Perform any other job-related duties as assigned.

Must have experience in a supervisory position. Experience in hotel housekeeping required.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees and vendors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
- Manage and supervise the housekeeping staff, including training, scheduling, and performance evaluations
- Ensure all hotel rooms, public areas, and back-of-house spaces are cleaned and maintained to the highest standards
- Coordinate with other departments to meet guest needs efficiently
- Oversee inventory management for cleaning supplies and equipment
- Implement and maintain procedures for quality control and compliance with health and safety regulations
- Develop and maintain relationships with vendors for cleaning supplies and services
- Handle guest inquiries and concerns regarding housekeeping services

Skills:
- Proven experience in managing housekeeping operations in a hotel or similar setting
- Strong leadership skills with the ability to motivate and inspire a team
- Knowledge of custodial practices, commercial cleaning techniques, and laundry operations
- Excellent communication skills to interact effectively with staff and guests
- Ability to multitask, work under pressure, and prioritize tasks effectively
- Experience in supervising staff, conducting training sessions, and implementing performance improvement plans
- Understanding of hospitality industry standards and best practices in housekeeping management