Slot Technician I

Slot Technician I

$21/Hour

Summary Description

The Slot Technician I is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
• Maintains equipment to approved standards and schedules and strives for 100% game uptime.
• Assists guests with property and game information.
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
• Inspects all new machines and conversions kits prior to installation onto the gaming floor.
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
• Reports all relevant information to management as required.
• Troubleshoots and repairs all electronic gaming equipment to the component level.
• Effectively communicates all operational and technical breakdowns and provide solutions to team members.
• Investigates slot variances to identify and correct all€possible causes for reported variances per company policies.
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
• Attends all required training meetings.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned

Job Specifications

• Must be 21 years of age or older.
• High School diploma or GED required.
• Slot Technician experience, Electronics or PC technical degree / certification.
• One (1) year of experience as a Slot Technician or related field.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; and slot systems.
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablet applications strongly preferred

Core Competencies

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Flexibility
• Stress Management/Composure

Benefits