Concierge

Description

Tapatio Springs Hill Country Resort is committed to providing an exceptional experience for all guests — from check-in to departure. We are currently searching for a reliable, customer-oriented hotel concierge to contribute to our mission with confidence and professionalism. As the Resort’s Concierge, you are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and exceeds expectations with a confident, patient, and helpful attitude.

Objectives

• Respond to front desk inquiries by providing information about the hotel’s services
• Coordinate transportation, events, and other accommodations for optimal customer satisfaction
• Organize and develop recommendations for “Things To Do” in the surrounding areas
• Shuttle guests around the resort on one of the multi-seat golf carts, per request
• Assist in shuttling wedding guests to ceremony and receptions
• Shuttle guests to and from local shopping areas
• Address guest complaints and implement appropriate solutions to maintain a positive rapport
• Foster a high-quality hospitality environment that leads to repeat business

Responsibilities

• Answer phone calls, emails and other messages
• Record incoming and outgoing deliveries for guests and groups
• Listen and empathize with guests’ concerns and report to management
• Provide luggage or check-in assistance when needed
• Greet guests at the entrance of clubhouse, verify appointments or reservations
• Recommend local establishments for food and entertainment based on guests’ interests

Skills and Qualifications

• Strong written and verbal communication skills
• Demonstrated work experience in the hospitality / customer service industry
• Working knowledge of reservation management software
• Clear customer service skills that demonstrate measurable results
• Willingness to learn about local attractions, events and dining options
• Ability to work flexible hours / days

Preferred Qualifications

• Knowledge of best practices in hotels / customer service
• Solution-oriented mindset when addressing day to day issues
• Exceptional organizational skills

This is a non-exempt, full-time position that answers to the Guest Services Manager.

Must have a valid drivers license without any moving violations in the past three years.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)