Reservations Agent
Description
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
Requirements
What are we looking for?A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Conrad Cairo
At A Glance
A haven of contemporary luxury in ancient Cairo, Conrad Cairo hotel is the perfect base for a business or leisure visit. Rooms are decorated with comfortable and elegant furnishings with spectacular River Nile views from the private balconies. Explore six elegant dining options and 24-hour entertainment with a glamorous International Casino.
Located in a prestigious area in downtown Cairo, the hotel is within easy reach of commercial and business districts as well as legendary sites including the Sphinx and Giza Pyramid. Cairo International Airport is less than an hour away, with taxi or limousine service available by request.
Extensive amenities include an on-site health club featuring the latest fitness equipment, steam rooms, saunas, massage services and heated swimming pool. Hotel boutiques, florist, beauty salon and shoe shine are also available for your convenience.
Treat yourself to an exciting evening of dining, cocktails and entertainment within minutes of your room. Choose between supreme Asian cuisine at Kamala, modern Lebanese cuisine at Oak Grill, delectable international fare at Solana or Oriental cuisine at the Jayda open-air lounge. For those that crave the buzz of Cairo's nightlife, enjoy a thrilling night at the hotel's casino or the Stage One Lounge and Bar.
Conrad Cairo boasts 11 versatile banqueting and boardrooms and a dedicated meetings and events team. Whether you are planning the ultimate luxury wedding, sales event or business conference, the Conrad Cairo team has the experience and the meeting facilities to meet all of your needs.
Our hotel is a 2017 TripAdvisor Certificate of Excellence award recipient.
