Searching for a Part-time PM (430-8) Executive Lounge Attendant who enjoys providing exceptional service to our most valued guests.
Executive Lounge Attendant
Hilton Alpharetta Atlanta
5775 Windward Parkway
Alpharetta,
GA
30005
249 Room Hotel
Managed By
Chartwell Hospitality
Hilton room discounts!
Part-Time
The Executive Lounge Attendant assist all guests with any special requests including reservations and hotel information while providing excellent guest service and is also responsible for the presentation of the VIP Lounge.
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
- Maintain knowledge of airline, automobile rental, transportation options, directions, office services, and beauty/barber establishments and provide information to guests regarding such.
- Maintain knowledge of all hotel facilities including hours of operation and hotel surroundings (i.e. mall, restaurants).
- Maintain knowledge of local area including social, cultural, historical and physical attractions as well as their location and hours of operation.
- Maintain knowledge of local restaurants and theatre/musical productions. Arrange reservations/tours as requested for guests.
- Provide lobby coverage as needed. Ensure that hot food and cold food are provided in lounge. Utilize aggressive hospitality to ensure best guest experience.
- Refer guests to hotel outlets to maximize hotel revenue.
- Float throughout lounge to enhance guest experience.
- Own, resolve and follow-up on guest issues within 15 minutes. Report all instances of guest dissatisfaction to the MOD for resolution and tracking.
- Assist guests with food and beverage needs while in the executive lounge and clean lounge as needed.
- Procure services of reputable athletic clubs, and provide information and reservations for such.
- Send faxes and make copies as needed.
Posted July 2, 2024
Hilton Alpharetta Atlanta
Hilton hospitality in Alpharetta
Located off US-19, our hotel is surrounded by corporate offices, including AT&T, Bath & Body Works, and many more. We are within 10 minutes of Ameris Bank Amphitheatre, fine dining, and high-end shops at Avalon mall. Stretch your legs along Big Creek Greenway, just over a mile from our hotel. We are less than 30 miles from downtown Atlanta.
Pau Hana Pool Bar
Pau Hana, a Hawaiian phrase for the time spent after work, symbolizes relaxation, socializing, and enjoyment. Our seasonal Pau Hana poolside bar has the chill back vibe you need to make the summer season in Alpharetta a memorable one. We’ve partnered with Atlanta based Flippin Bird spirits to create the perfect summer cocktail menu that reflects the Pau Hana state of mind. In addition to frozen island style cocktails and mocktails, our pool bar offers a menu of salads, sandwiches, and flatbreads to help you keep the good times going all day long.
härth
Nestled inside the luxurious Hilton Alpharetta, Härth restaurant sets the stage with its progressive dining room design and outdoor dining terrace with visionary cozy fireplaces. Chef Anderson brings Southern hospitality to Alpharetta through Southern flared Continental Americana cuisine. Indelible dishes such as Shrimps and Grits with Andouille Sausage, BBQ Pork Sandwich, and the big Pork Chop take you down memory lane to warm and welcoming times, where all good that happened was around the family dinner table. This menu brings you to the Härth of it all. Best in the area, the self-acclaimed Härth bar team synthesizes Southern-inspired cocktails, such as the Georgia Ice Tea, with cutting-edge libations. Enjoy one of your favorite cocktails personally created by the Härth bar team while relaxing by the fireplace, or explore a wall of cultured wines designed for the connoisseur in you. Experience all that is Härth restaurant and bar. Taste our Story