Photo of Hilton - Regional Headquarters - Europe, Watford, United Kingdom

Associate GDCM Property System Specialist

Hilton - Regional Headquarters - Europe

Maple Court, Central Park, Reeds Crescent
Watford, WD24 4QQ
United Kingdom

Regional Office
Managed By Hilton
Save
Tweet
LinkedIn
Full-Time

Description

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

Position Summary:

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes to successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.

Although our preference is to base this position out of our European Corporate Headquarters in Watford, we are open to applicants living elsewhere in the UK.  We could also base the successful applicant from any other major European city, where we have a Corporate presence

What will I be doing?

Your core responsibilities will include but not be limited to:

  •    Liaise with the hotel management team about remote/onsite activities, schedules, and trainings 
  •    Execute the following scheduled activities: System Database Build, training, Hardware placement / setup and System interfacing 
  •    Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
  •    Provide communication with other Implementation team members, including shift and task scheduling 
  •    Sign off on projects, providing wrap up and handover as per the project plan and task list 
  •    Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types
  •    Attend all internal departmental and training calls, actively participating in information sharing through approved channels

    Direct Reports: N/A

    Requirements

    What are we looking for?
    The success in this role will demonstrate itself through the following attributes and skills: 
  •    Superb communication skills (verbal and written) 
  •    Independent work ethic and collaboration skills to work as part of a team 
  •    Organization skills to ensure process improvement and implementation integrity 
    • Required Qualifications:
  •    Professional experience in Technology or related field
  •    Hotel experience using Property, Sales, or Revenue Systems daily 
  •    Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces                                                                 
  •     Ability and willingness to travel up to 60-70% of the time (both domestic and international)

    • Preferred Qualifications:

  •    Bachelor’s Degree, or Associate’s Degree plus strong Technology related work experience, or High School Degree/GED plus significant Technology related work experience  
  •     Solid on-property hotel experience using Property, Sales or Revenue Systems daily 
  •    Consistent record of accomplishments executing Hilton’s standard operating procedures 
  •    Demonstrable success in a customer-facing environment (i.e.: through satisfaction scores)
  •     P
    • roven track record of accomplishment as a systems installer
    What benefits will I receive?
    Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.
    What will it be like working for Hilton?

    The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

    We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

    Posted July 2, 2024

    Hilton - Regional Headquarters - Europe

    About Hilton

    Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,100 properties with more than 838,000 rooms in 103 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 69 million members in our award–winning customer loyalty program, Hilton Honors.

    Other Job Openings