Catering Sales Manager

The Opportunity 

Delaware North Sportservice is hiring for a Catering Sales Manager to join our team at TD Garden in Boston, Massachusetts. As a Catering Sales Manager, you will partner with the Food and Beverage team to ensure all hospitality operations at TD Gardend run efficiently to create memorable experiences for guests.

Pay

Minimum – Anticipated Maximum Base Salary: $54600 - $73700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Develop and execute a solicitation plan to include calls, emails, participation in industry events to generate new business
• Attain goals related to sales, revenue, and solicitation of new business
• Foster relationships with and serve as the primary contact for all assigned accounts/event leads
• Work closely with internal entities and partners for the fulfillment of event orders
• Execute the timely collection of deposits and final payments, working closing with the controller’s office to reduce/eliminate accounts receivable
• Create and distribute Banquet Event Orders and event details in a timely manner
• Prepare and present sales reports – outlining targets, projected/actual revenue, accounts receivable and more
• Attend and participate in meetings and other functions, as required
• Monitor and evaluate trends within hospitality and local markets
• Adhere to Delaware North’s catering/meeting standards and related catering sales metrics
• Assist with training, scheduling, and supervision of catering team members
• Monitor customer service feedback to enhance standards of service
• Assist with menu pricing strategies for optimizing cost and control
• Collaborate with culinary team on custom menus and services
• Develop/maintain a strong presence in local industry organizations, where possible
• Additional duties as directed

Qualifications 

• Minimum of 2 years stadium/hotel/venue catering or event sales experience
• Engaged sales professional with strong guest service, advanced selling, and negotiating skills
• Operating knowledge of the hospitality industry – food preparation, inventory, and cost control measures
• Excellent verbal communication and presentations skills
• Impeccable attention to detail
• Ability to analyze data and make decisions
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Must possess strong written and verbal communication skills with the ability to demonstrate warmth and empathy when engaging with others
• Must be able to work non-traditional hours – including nights and weekend based on the event and arena schedule
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook
• Caterease experience preferred
• High school diploma or equivalent, college degree preferred

Physical Requirements 

• Ability to lift and carry up to 50 lbs. with constant bending and other repetitive motions
• Ability to stand for extended periods of time including outdoors in all weather

Who We Are 

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.