Summary of Position
Lead the Housekeeping/Laundry department of the hotel. Ensure guest rooms, public areas, and hotel exterior are clean and in excellent condition. Coach, mentor, and motivate all Housekeeping/Laundry associates while implementing the Company culture for all associates and guests.
Requirements
- Minimum four (4) years of facility experience
- Minimum two (2) years in hotel experience
- Minimum one (1) year in a supervisory role
- Effective verbal and written communication skills in English.
- Willing to work weekends and holidays based on business needs.
General Responsibilities
- Have an in depth understanding of all Operating Procedures and effectively execute throughout the Housekeeping department.
- Stay updated on Brand requirements, standards, and changes pertaining to the Housekeeping department.
- Directly supervise and support all Housekeeping Associates.
- Monitor and ensure completion of daily, weekly, and monthly Housekeeping activities.
- Ensure effective communication and collaboration between all hotel departments.
- Ensure exceptional guest experiences are delivered consistently and effectively.
- Be a Brand Champion for the hotel.
- Be a Culture Ambassador for the hotel.
- Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.
Specific Responsibilities
- Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Company’s Operating Procedures.
- Ensure Housekeeping department is compliant with all Company and Brand Housekeeping standards, policies, procedures, and guidelines.
- Maximize profitability by contributing to, supporting, and implementing business strategies.
- Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction with cleanliness
- and condition.
- Collaborate with the management team to fulfill Company and Franchise Preventative Maintenance Programs
- Fully understand and be able to perform all duties of Guest Room Attendants, Laundry Attendants, House Persons,
- and Rooms Inspectors
- Hire, train, motivate and coach team members, set goals and hold team members accountable, and provide
- appropriate feedback, rewards, and recognition.
- Directly manage all onboarding and training for new housekeeping associates per company standards.
- Ensure all Housekeeping associates are trained on emergency and security procedures and policies.
- Monitor and evaluate associate time keeping including Housekeeping associate scheduling, reviewing punches,
- approving weekly time sheets and daily labor monitoring to Company’s labor standards.
- Provide continuous feedback and/or recognition to all direct reports.
- Ensure all Brand scores are meeting and/or exceeding Company’s minimum standards.
- Ensure quality of product is maintained per Company’s minimum standards.
- Ensure high level guest and associate experience is maintained per Company’s standards.
- Be proficient on the use of the property management system for housekeeping functions.
- Conduct daily property walks and quality checks to drive exceptional service and guest satisfaction at all points of
- contact.
- Conduct guest room inspections to drive exceptional quality and guest satisfaction.
- Report and submit maintenance work orders for all guest rooms and public spaces into electronic maintenance
- tracking system.
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance
- service and operational efficiency.
- Maintain appropriate PAR levels of supplies and tools for department by conducting weekly inventory.
- Review hotel communications logs daily
- Respond in a prompt and courteous manner to all guest questions, concerns, or requests.
- Take ownership and responsibility for guests concerns on behalf of the hotel, even outside of your own department.
- Active member of the Company Culture Committee.
- Other tasks, projects and duties when needed, as assigned by the Assistant General Manager/General Manager
Optimum Attributes:
- Willing to take responsibility and accountability for the team.
- Strong attention to detail & ability to multitask.
- Epitomize professionalism.
- Determined and motivated to meet and exceed expectations.
- Reliable, responsible, and dependable
- Highly developed verbal and written communication skills
- Motivating team player
- Active & attentive listener
- Open with praise; discreet with criticism.
- Emphatic and tolerant
- Consistent and influential
- Rational, prudent, and practical
Performance Standards:
Posted June 28, 2024