General Manager

Description

For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 610 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel”. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.

The Property

The riverside Hilton Liverpool City Centre hotel is built on the site of the Old Customs House, offering 221 rooms with stunning views of the docks. Guests can enjoy a 24-hour fitness center, a bar with a seasonal terrace, service from the 24-hour front desk, room service, and concierge. Within a 10-minute walk, guests can reach the Royal Albert Dock, The Beatles Story, and Liverpool ONE, while a 15-minute walk leads to the World Museum, Anfield, and Liverpool Central Station.

The Role

This exciting General Manager position will be responsible for managing the hotel, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.  

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards: 

• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel  and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

Requirements

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Strategic and Operational impact, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current experience as a General Manager within a similar quality hotel.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• An Established GM with experience in a major regional city.
• Strong operational knowledge from a people/leadership perspective - the GM needs to be "present" and lead from the front.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, and corporates – must be highly visible.
• Passion for networking, being highly visible to foster networks and relationships  
• Develop and deliver innovative commercial and operational strategy and increase profitability
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture, values, and vision.
• Exceptional stakeholder/owner relations experience
• Ability to show resilience, judgement and leadership
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• Experienced in C&E and late night venues
• In-depth knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• English language mandatory
• Please note, a local package will be provided.

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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