Auditor Nocturno

Description

An Assistant Night Manager with Hampton assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.What will it be like to work for this Hilton Brand?At Hampton, our mission is to satisfy every Guest, every time. In fact, we've made satisfaction a promise with our unconditional, 100% Hampton Guarantee. No matter which of our over 1,800 Hampton locations in the Americas, Europe, and Asia-Pacific you visit, you'll find incredible value, friendly service, free breakfast and Internet, our Clean and Fresh Hampton Beds®, and well-appointed rooms. If you appreciate friendly service and are commitment to satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton. Because it’s with Hampton where our Guests know we love having them there. What will I be doing?What will I be doing? As Assistant Night Manager, you will assist in the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Serve as a point of contact for regular and important Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team?s training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks
• Maintain a good status awareness of all hotel areas

Requirements

What are we looking for?Assistant Night Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Positive attitude and good communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hampton --- where we love having you here®. Locations throughout the United States, Ecuador, Costa Rica, Canada, Mexico, United Kingdom, and Germany Robust expansion in India, Poland, Turkey, UK, and beyond Majority of properties are franchised Named Entrepreneur Magazine's #1 Franchise in 2011.