ServiceNow CMDB Administrator

The Opportunity 

Delaware North is hiring a ServiceNow CMDB Administrator to join our team in Buffalo, New York. As a ServiceNow CMDB Administrator, you will be responsible for maintaining, optimizing, and enhancing the CMDB within the ServiceNow platform. This role demands a deep understanding of IT infrastructure, excellent technical skills, and a proactive approach to problem-solving. If you want a challenging role where collaboration and hard work are rewarded, apply now. 

Pay

Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Ensure the accuracy, completeness, and consistency of CMDB data through regular audits, data validation, and ongoing maintenance activities
• Define, enforce, and manage CI lifecycle processes, including creation, modification, retirement, and decommissioning, while resolving CMDB-related incidents such as data discrepancies and synchronization issues
• Implement and manage integrations between the CMDB and other IT management systems, such as asset management, change management, incident management, and discovery tools
• Provide support for change management processes by assessing the impact of proposed changes on the CMDB, ensuring updates are accurately reflected in change records, and developing related reports and dashboards
• Proactively identify opportunities to optimize CMDB functionality, data quality, and operational efficiency, recommending and implementing process improvements, automation solutions, and best practices

Qualifications 

• Bachelor's degree in computer science, information technology, or related field preferred; equivalent experience may substitute 
• ServiceNow Certified System Administrator certification preferred 
• Demonstrated experience in configuring and administering the ServiceNow CMDB module 
• Proficiency in ServiceNow platform administration, including modules such as Incident Management, Change Management, and Discovery 
• Strong understanding of ITIL principles, particularly in the areas of Configuration Management and Service Asset and Configuration Management  
• Experience with data modeling, schema design, and relational databases 

#LI-Hybrid

Shift Details 

Day shift

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.