Sales Manager - Group

About The Opportunity

Practice Hospitality is seeking an experienced Group Sales Manager to join the team at the Mining Exchange Hotel & Spa.

About The Hotel

Mining Exchange Hotel & Spa was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

Job Role

At Practice Hospitality, the Group Sales Manager targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.

Responsibilities:

• Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
• Keeps accounts current and records prospects and accounts by creating tracing system for callbacks, release dates, future meetings, etc.
• Tracks all contact data in OPERA
• Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
• Assists in the preparation of group room blocks forecasts
• Submits a weekly report to the director of sales and marketing
• Prepares group proposals as well as sales materials and contracts
• Responsible for group room and catering revenue that make up overall revenue budget for lodge
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
• Exercise appropriate authority to negotiate pricing for meeting room rental and audio visual
• Provides consultation/advice to clients on all aspects of lodge’s facilities and services when proposing and contracting groups and events
• Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Creates and updates quarterly action plans outlining business objectives
• Represents the Mining Exchange Hotel in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Assists in the supervision, control and administration of the entire sales team
• Hires, trains, motivates and provides guidance on a daily basis to members of the sales team
• Conducts annual performance/contribution assessments with members of the sales team

Basic Qualifications & Skills

• Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience
• Minimum 4 years in event/conference sales
• Minimum 1 year supervisory/leadership experience in hospitality field
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check 
•  Professional communication skills both verbal and written

Desired Qualifications & Traits

• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability
• Ability to work a flexible schedule, including weekends and holidays as needed.
• Hotel sales and catering software program knowledge preferred.
• Knowledge of Opera PMS system preferred.

Job Type: FLSA Designation: Full Time-Exempt

Compensation: $65k-to$75k salary range -annually paid on a biweekly basis

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

About The Company

Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.

We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.