Sales Support Coordinator- Glasgow

Description

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,980 properties with more than 950,000 rooms in 117 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world. We have more than 100 million members in our award–winning customer loyalty program, Hilton Honors.

Position Statement: 

Hilton is looking for a Coordinator to support the RFP Evolution efforts of the HWS Sales Support Team. The RFP Evolution objective is to Develop both short-term and long-term strategic plans to optimize Hilton’s RFP processes and mitigate industry disrupters through cross-functional collaboration, in house resources and flexible future technologies 

Cross Functional Leaders and Stakeholders include Global - HWS, Pricing, Revenue Management, RMCC, Performance Mgt & Analytics, BPS and HRCC. Sales Solutions and Product Management.

Being part of the HWS Support team responsibilities will include regular interaction with other Sales teams. Coordinators partner with Executive Directors, Managing Directors, Directors, Managers and Sales Representatives across the Hilton Worldwide Sales teams on support of accounts, elimination of duplicated effort and further automation and optimisation of business processes, and new, value-added, and differentiated services. Coordinators work with Sales Support Management to support a culture aligned with Hilton Worldwide Sales and Commercial Services, evolving our teams into the most sought-after partners in hospitality, freeing up seller’s time, and driving efficiency, consistency, and governance to maximise performance and drive results.

Position Summary:

The Coordinator position's specific responsibilities can be expected to include

• Supporting HWS Support Leading in RFP Evolution and work with Cross Functional teams to determine the flexible technology needs required to support the changing customer demand and maximize Corporate Business. Enabling Customers to thrive through aligned partnerships, mutual value and guest satisfaction.
•  Immersing and familiarising yourself with processes across all segments and brands, including Transient, Project, Leisure, Perm, Government and Consortia
•  Supporting the effective management of projects by developing project plans, ensuring timely project execution of key results, working with cross-functional project team, and driving partner alignment
• Creating Sales Support best practice documentation for new strategies to allow for testing and for all administrative, auditing, reporting, and management processes that support exceeding team benchmarks and goals consistently
• Being creative in determining scenarios for a future system, use analytic thinking to understand requirements and potential bugs
• Showing attention to detail in spotting errors and inconsistencies when working through the project, this includes demonstrating the skills for effectively addressing any issue in collaboration with other team members
• Data requests from accounts and account owners from a variety of sales systems, development of insightful reporting, and integration into output like B2B Marketing's QBR decks
•  Daily reviews of available performance reporting focused on business demands and action plans to address opportunities within relevant Hilton Worldwide Sales team
• Regular discussions with Managers that cover daily performance, initiatives and objectives details, and personal development, providing 360-degree feedback and course correcting
• Regular individual and combined team calls and meetings with the BTS, Group and Leisure support teams to discuss team performance, action plans and objectives updates
• Regular Objectives calls/meetings with Sales Support leadership for short visual updates and pulse checks on current initiatives, goals and objectives progress, and commitments to next steps
• Participating in recurring, educational, team-building, and cross-team events within and between the Sales Support offices in consultation with the Hilton Worldwide Sales teams
•   Developing ideas to solve the team's current stressors, processes taking up the majority of each team's time, contributors to work/life balance issues, and areas resources are being wasted

Required Qualifications & Skills

• Minimum Education: High School Degree/GED
• Project Management experience in longer term projects – including ability to record and update progress/roadblocks on a detailed level
• Substantial experience in travel industry, sales systems including Salesforce
• Substantial experience in in MS Excel, Word, PowerPoint, Teams, and Outlook applications
• Ability to independently manage workload with minimal guidance