Guest Service Agent
Hilton Garden Inn Merrillville
7775 Mississippi Street
Merrillville,
IN
46410
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
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About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Hilton Garden Inn Merrillville
At A Glance
Located just off I-65, with easy access to downtown Chicago and Lake County, this hotel in Merrillville, Indiana is ideal for both business and leisure travelers. Business guests will be conveniently close to IBM, U.S. Steel, and NiSource corporate headquarters as well as many other local companies.
Amenities such as our on-site restaurant, comfortable adjustable beds and complimentary WiFi access help make your stay stress-free. Utilize your room’s microwave, refrigerator and coffeemaker to make your morning coffee, store cold drinks or heat up a meal. Bring your swimsuit to swim laps in our indoor heated pool at our hotel in Merrillville, Indiana. Maintain your exercise routine in the 24-hour fitness center. Plan an event in 3,500 sq. ft. of versatile function space. Use the services in our 24-hour business center to prepare for a meeting.
- Located one block east of I-65, providing easy access to Chicago and all of Lake County
- Complimentary internet access
- 3,500 sq. ft. of meeting and event space
- On-site restaurant, 24-hour Pavilion Pantry®, microwave and refrigerator in each room
- Complimentary 24-hour Business Center
