Assistant General Manager

Opportunity:  Operations Manager

Lead and manage Country Club operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions:

• As an Operations Manager, you are responsible for overseeing the cleanliness and organization of the banquet rooms, hallways, storage and service areas.
• You must routinely take inventory of banquet supplies such as linens, chairs, china, glassware, flatware and decorations.
• You are required to oversee the set up the banquet room per the specification of a banquet events order (BEO) and then oversee the reset of the room to its original state after the event has concluded.
• During the event, duties include assisting servers, transporting tables and equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.

Additional Duties:

• You may be asked to help assemble temporary dance floors, podiums and other structures; upselling venue services and amenities to guests; relaying data to outside departments; and assisting audio-visual personnel in setting up equipment like speakers and monitors.
• You may also be tasked with helping transport food, beverages, decorations and equipment to an off-premises event location.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout property.
• Critically review reports of revenue, make judgments, and implement changes to maximize profits.
• Greet and maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with Human Resources following company policies.
• Participate in community affairs and maintain positive public image for Country Club. Meet with potential and current clients and promote Country Club.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
• Comply with attendance rules and be available to work on a regular basis.

Position Requirements:

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous management experience required. 
• Flexible schedule and able to work nights, holidays and weekends when necessary.