Guest Relations Manager
Hilton Birmingham Metropole
The NEC Birmingham, Pendigo Way
Birmingham,
England
B40 1PP
United Kingdom
Full-Time
Description
You are the Key to our success
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
HOT0AA0ESalary of £26,000 plus up to 10% of the quarterly gross salary, paid on quarterly basis, based on Front Office KPIs
Please note the closing date for applications will be the 30th June and interviews will be held on the 4th and 5th July.
This role involves working 4 days on and 4 days off, with 12 hours shifts from 8am to 8pm. Weekend availability required.
A WORLD OF REWARDS
- Bonus scheme
- Smart uniform provided andlaundered
- Free, healthyand high qualitymeals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
You will join the Front Office team, in the Reception areas of the hotel.
You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.
Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Hilton Birmingham Metropole
Stay near NEC and Resorts World Arena
We’re off the M42, connected to the NEC Complex and a 5-minute walk from the Resorts World Arena. Birmingham International Rail station is a short 12-minute walk, and a 5-minute drive away, with monorail services to Birmingham International Airport. There's plenty to see and do nearby. We're a 5-minute walk from Bear Grylls and the City Centre is a 10-minute train ride away. On site we have 3 beautiful, unique restaurants as well as LivingWell Health Club, with a fitness centre, sauna, steam room, pool (charges apply), and spa treatments available.
Stay in one of our 795 rooms and suites. From classic double to executive suites, we have options for every traveller.
Discover Connected Rooms for the perfect family getaway.
From sit-down meals to coffee meetings and grab-and-go options to wind-down cocktails, our three dining venues offer something for everyone.
We are the ideal base for exploring the city of Birmingham and the surrounding areas.
The Resorts World Arena and Bear Grylls Adventure are half a mile away, and the city centre is only 11 miles from our location.
