Pool / Beach Attendant

Welcome and assist guests at the pool/beach courteously and professionally while adhering to the hotel's quality, presentation, and sanitation standards. Complete daily tasks such as moving loungers and umbrellas, distributing amenities and towels, keeping the pool/beach loungers clean, maintaining the grounds, assisting pool/beach servers with beach box removal, and ensuring all guests have a comfortable and enjoyable experience.

What you will be doing

• Consistently provide friendly, engaging, and anticipatory guest service and heartfelt hospitality.
• Ensure that the entire pool/beach area is always clean and presentable.
• Welcome and greet every pool/beach guest.
• Properly recognize hotel guests and be able to use their names.
• Provide immediate attention to all guests upon seating in the pool/beach area.
• Assist pool/beach guests with all pool/beach service offerings and functions, including but not limited to placing pool chairs, assisting with umbrellas, and providing towels.
• Provide guests with water, spritzing, towel service, and assistance with seating arrangements at the pool.
• Assess pool/beach guests’ needs and preferences and make recommendations.
• Monitor all guests for alcohol intake to appropriate levels.
• Follow up with guests to ensure satisfaction and recommendations.
• Observe guests and respond to additional requests.
• Collect soiled towels and transport them to the laundry.
• Stock the pool/beach area with fresh towels.
• Maintain the highest level of standards of quality of products and services at all times.
• Advise the supervisor/manager of any complaints as soon as they occur.
• Perform opening and closing procedures, complete checklists, and assign side work.
• Organize the pool/beach area to streamline service.
• Clean and sanitize assigned areas and equipment thoroughly in between guest use, before and after shift end.
• Monitor and handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
• Maintain high standards of personal appearance and personal hygiene.
• Demonstrate ability to multi-task, manage time, and work well under pressure.
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
• Maintain knowledge of all safety and emergency procedures and be aware of accident prevention policies.
• Follow outlet policies, procedures, and service standards.
• Maintain a professional, courteous manner with all guests and fellow employees.
• Assist with special and deep cleaning projects as assigned by a supervisor.
• Perform any other duties as requested by the supervisor.

Physical Requirements:

• Prolonged periods of standing and walking. Frequently pulling, pushing, and bending.
• Exposure to outdoor environment factors (e.g., rain, heat, cold, wind).
• Ability to use hands to finger, handle, or feel, and reach and carry with hands and arms.
• Able to grasp, lift, and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.