Bell Person
Opportunity: Bell Person
Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
Your Growth PathBell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager
Your Focus- Load and unload luggage carts.
- Tag and store luggage.
- Escort guest to hotel rooms.
- Provide an overview of guest room, hotel services and amenities.
- Make deliveries to guest rooms.
- Assist guest with room changes.
- Stock pantry when necessary.
- Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
- Perform house attendant functions when staff shortages occur.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma preferred.
- Previous customer experience required or equivalent training.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Whitney Hotel Boston
Our Hotel
Arriving in spring 2019, in the heart of Boston’s beloved Beacon Hill, with this stroll-able neighborhood as its backdrop, The Whitney is a sophisticated boutique hotel, a right-sized and refined city hotel, rich in comforts, that reflects its charming and eclectic address. Mixing the urbane comforts of a small luxury hotel with the pleasures of a gracious private house – The Whitney Hotel is a modern descendant of its neighborhood’s noble townhomes.
66 spacious guest rooms feature a restful simplicity – calming colors, thoughtful finishes, and the pleasures of marble baths, luxe linens and artful signatures. Steps away, and underscored with an easy nonchalance, a lobby lounge welcomes with seating nooks and easy-to-share comfortable spaces, an intimate bar specializing in that sought-after timeless cocktail menu and small plates to share. Tucked away for guests, a lush outdoor enclave invites guests to explore a hidden garden, and take in some quiet, open-air time, an exceptional city perk. Away from the hustle, but in easy access of everything, The Whitney Hotel is sought by those who have set their course to discover.
