Host

****This is a Part Time Role****

What’s in it for you…!

• Hotel discount at locations worldwide!
• Paid time off and holiday pay incentives!
• Professional development and promotion opportunities!

What you’ll be doing…

• Follow Hilton Brand Hilton's at McCormick Place standard operating procedures.
• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Respond promptly to customer needs, special requests, requests for service and assistance.
• Be present in the serving area to talk to the guests when all the other tasks are completed in the kitchen and service areas.
• Set up and maintain the breakfast area(s) in an attractive and organized manner with clean and standardized presentations according to Hilton’s at McCormick Place standards.
• Set up serving dishes including, but not limited to utensils, cups and other paper/china products; prepare and set out cold food included, but not limited to sweet rolls, muffins, cereal, waffles and other brand required items for self- service.
• Prepare, warm up and set out hot foods included, but not limited to eggs, sausage, breakfast sandwiches, hash browns, French toast, etc.
• Prepare meeting rooms, plate and serve food for meetings and events per Hilton’s at McCormick Place standards; replenish food in meeting rooms and handle special dietary needs.
• Clean banquet and dining rooms during and after the dining experience
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Prepares order for presentation to guest
• Serves food, coffee, water and other beverages; refills beverages as needed
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Load dishwasher or use designated sink to wash the dishes; maintain proper cleaning procedures included, but not limited to all the surfaces, refrigerators, all the kitchen equipment, shelves, floor using required chemicals
• Cleans banquet room and banquet kitchen area during and after banquet functions
• Review and understand Banquet Event orders (BEO) at the beginning of each shift to ensure banquet rooms are set as per the customer request.
• Performs other duties as required to provide genuine hospitality
• Prepare the bar for service by cleaning guest and service spaces and stocking essential supplies for ease of use.  Retrieve liquor based on requisition.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Prepare cocktails and other beverages to specification with accuracy, honoring special requests and ensuring guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of bar throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.

Requirements...

• BASSET Certification
• Bartending Experience a Plus
• Stand and walk for hours at a time.
• Work flexible work schedules including morning, evenings, weekends and holidays.
• Lift up to 30 pounds occasionally.
• Grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity

You should be able to…

• Stand and walk for hours at a time.
• Work flexible work schedules including morning, evenings, weekends and holidays.
• Lift up to 30 pounds occasionally.
• Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity