Photo of The St. Regis Bahia Beach Resort, Puerto Rico, Rio Grande, PR

Night Operations Manager

The St. Regis Bahia Beach Resort, Puerto Rico

State Road 187 kilometer 4.2
Rio Grande, PR 00745

139 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24079099

Job Category

Rooms & Guest Services Operations

Location

The St. Regis Bahia Beach Resort Puerto Rico, State Road 187 kilometer 4.2, Rio Grande, Puerto Rico, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Serves as the property Manager on Duty and directs all property operations during the overnight shift. Verifies that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Candidate Profile

Education And Experience
  • High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Monitoring Property Operations

  • Monitors and verifies compliance with all Guidelines to Operations.
  • Verifies supervisors maintain adequate levels of department supplies.
  • Verifies all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Verifies employees are working in a safe environment.
  • Manages all period-end inventories.
  • Directs, monitors, and assists all overnight staff.
  • Verifies guest tracking scores and employee opinion survey goals are achieved.

    Supporting Profitability And Revenue Goals

  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Verifies all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

    Managing And Conducting Human Resources Activities

  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Verifies all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Verifies all employees have complete knowledge of emergency procedures.
  • Verifies constant communication takes place between employees, supervisors and management.
  • Provides orientation for new employees and ensuring all information is entered into computer.
  • Helps direct supervisors to achieve their own development goals.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly.
  • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted May 6, 2024

    The St. Regis Bahia Beach Resort, Puerto Rico

    Hotel Profile

    Pleasure is a daily mantra here. Tee off at the Robert Trent Jones, Jr. golf course, revel in exclusive Remède Spa pampering, savor Jean-Georges’ acclaimed cuisine at Fern, lounge at the pool, or bask on pristine, sandy Bahia Beach.

    Tropical elegance meets modern technology in the 139 guest rooms, including 35 suites, at The St. Regis Bahia Beach Resort, Puerto Rico. Seductive accommodations feature recessed, beamed ceilings and are beautifully appointed with custom-designed furnishings, including writing desks. Each room opens to a private terrace with a garden or ocean view.

    High-tech entertainment features include 40-inch LCD televisions, an LCD tabletop controller, a BOSE® surround sound system, an iPod® docking station, and a DVD/CD player. Wireless High Speed Internet Access is complimentary in all rooms and public areas.

    Spacious five-fixture marble bathrooms with oversized tubs, separate rainforest showers, and dual vanities include an oversized mirror featuring an embedded LCD television. All rooms include soft bathrobes, slippers, and Remède amenities.

    Careers at St. Regis

    When St. Regis first opened its doors in 1904 it established the highest standards of hospitality for its privileged guests—a legacy that is embraced and upheld by our staff today. Our staff members thrive on the pursuit of excellence as they fulfill each guest request in an authentic and meaningful way. St. Regis cultivates its staff by providing competitive benefits, exceptional career development opportunities and an enriching environment where they may reach their fullest potential.

    About Starwood

    Starwood Hotels & Resorts Worldwide, Inc. creates rewarding experiences for discerning travelers the world over through its nine iconic brands. Each of our more than 1,200 properties in 100 countries enjoys a reputation for excellence thanks to the flawless service and high standards of hospitality demonstrated by our elite workforce.

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