Events Manager

Description

This is the occasion you have been waiting for! 

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

We are now recruiting for a full time Events Manager at the DoubleTree by Hilton Brighton Metropole. This stunning seafront hotel is host to both corporate and leisure clientele, hosting a range of events from gala dinners, award ceremonies and weddings to conferences and even boxing events.  

Our Events Managers are responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

A WORLD OF REWARDS

• Competitive salary plus a 30% performance based bonus
• Free and healthymeals when on duty
• Grow your Career! 
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing 
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Car Parking
• Up to 4 weeks temporary accommodation if relocating at a discounted rate
• Modern and inclusive Team Member’s areas

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Once the client has confirmed their event with us, the booking is handed over to you as the Event Manager to make contact with the client, introducing yourself and starting to work on the finer details of the event including room set ups, catering requirements, health & safety, risk assessments to name a few  
• To ensure timely and efficient invoices are sent for payment and payment schedules are adhered to at all times
• To arrange and run the pre conferencing meeting with the client prior to the event to ensure all details are correct, make any necessary changes and introduce the client to the operational supervisor or manager
• To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
• To conduct Show rounds for companies & agents in line with the Company policy
• Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
• To support the Food & Beverage operations and room reservations team with information as required
• To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
• To follow up on all bookings to ensure feedback is received, dealt with appropriately and arrange a call for future business
• Attend Sales events, as required

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience working in events such as conferences, gala dinners and award ceremonies in a hotel or other large event setting
• Able to develop positive working relationships at all levels
• Ability to multi task and prioritize deadlines
• To create a positive image and maintain the Hilton core values
• Good personal presentation
• Good understanding of C&E business
• Company/competitor awareness
• Previous experience working in an Event Planning Environment
• Good administration and organisation skills
• Proven customer service experience
• Able to ‘close’ a sale
• Previous experience in a Sales environment – either proactive or reactive

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