Cluster Director of Revenue Management

Who We Are

We love what we do and what we do is important!  We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your Mission

Should you choose to accept it…

The Cluster Director of Revenue Management will champion the revenue effort at the hotels by foresting a collaborative environment and total team effort with all the departments of the hotel to ensure maximum profitability and value that is good for people and the planet. This position will oversee two of our U.S. locations. 

The Nitty Gritty

To help you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Keep abreast of property performance relative to budget and forecast
• Support global revenue management and distribution team goals and strategies
• Utilize best practices and leverage available reporting tools and analysis to make effective decisions
• Work with the team on the annual Rate and Budget process, as well as development of the Sales and Marketing Plan.
• Assist in developing and executing key market segment strategies to impact regional/hotel need periods, shortfalls to budget and/or market share losses (based on Agency 360 and Smith Travel)
• Work in conjunction with Sales & Marketing team members to ensure that sales, pricing and distribution strategies are aligned for success
• Maximize the potential, and ensure proactive and accurate maintenance and management of all systems: Duetto, HMS, SynXis etc.
• Ensure that the necessary reports are maintained and organized, including market intelligence reports including but not limited to: Rate 360; Agency 360; STAR; etc.
• Complete ad-hoc analysis as necessary and serve as a subject matter expert for cross-functional teams
• Weekly and Monthly yield meeting participation
• Weekly and Monthly sales, front office, or operations meeting participation as needed
• Email communication regarding revenue management function daily, weekly, and monthly including reporting, meeting notes, or other
• Additional needs as necessary by the Corporate Director of Revenue Management

What Qualities Are We Looking For?

You’ve got skills? If you can perform the following, then you have come to the right place...

• Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and of course, the sales & marketing and events team.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importanc
• Comply with all safety and health department procedures, as well as, all state and federal liquor laws.
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background Must Have

• Current, legal and unrestricted ability to work in the United States
• At least 7 years of experience in Hotel Revenue Management
• This position will oversee two of our U.S. locations, Chicago and Dallas. Expected travel is up to 20%.
• Candidates based in Dallas or Chicago are preferred. However, this role is open to remote candidates.
• Strong sense of initiative, innovation, analysis, urgency.
• Able to work independently, professionally and be a good team player.
• Excellent interpersonal and communication skills