1919 Briar Oaks Lane
Houston,
TX
77027-3408
Full-Time
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1-year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The St. Regis Houston is ready to exceed your every expectation. Exquisite and engaging, our luxury hotel places you in the center of the city's glamorous Uptown district, moments from The Galleria and a short distance from River Oaks Country Club. Our rooms and suites are expertly designed to appeal to the modern connoisseur, with abundant natural light, cutting-edge technology and views of the Houston skyline. Savor seasonal American cuisine at The Remington Restaurant, sip cocktails amidst live music at The Remington Bar and experience the tradition of Afternoon Tea at our inviting tea lounge. The five-star St. Regis Houston Spa features a selection of holistic treatments, designed to relax and invigorate; our heated outdoor pool inspires calm reflection. For those planning a meeting or social event in Houston, our dedicated team of Event Specialists offers seamless service and meticulous attention to detail. Should you wish to explore, the hotel is moments from The Galleria, the Museum District and more.