Front Desk Clerk
Hyatt Centric Las Olas Fort Lauderdale
100 Las Olas Blvd.
Fort Lauderdale,
FL
33301
Full-Time
Job Details
Description
Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
Performance Expectations:
- Assist guests with check in and check out processes.
- Coordinate all guest requests.
- Inform guests of hotel services, features and room amenities.
- Welcome the guest by name whenever possible.
- Follow the hotels rate structures, discounts and sell/upsell strategies.
- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Cancel room reservations according to policy.
- Report any items in need of repair.
- Follow all safety procedures while working.
Behavioral Expectations:
- Be effective and innovative in handling and solving problems in the workplace.
- Remain positive and helpful while working in a fast-paced environment.
- Committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company
- Passionately provide personalized guest service
Equal Opportunity Employer
M/F/Veteran/Disability
Drug Free Workplace
Kolter Hospitality Participates in E-Verify
Qualifications
General Requirements:
Able to work weekends
Report to work on time and in proper uniform.
Knowledge and/or ability to operate a computer and reservation system.
Experience: None. Customer Service or Hospitality experience a plus.
Education: None
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing and pulling
Kolter Hospitality is proud to be an Equal Employment Opportunity.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
Hyatt Centric Las Olas Fort Lauderdale
Hyatt Centric Fort Lauderdale, currently under construction is slated to open in 2020. The 238 modern-designed guest rooms will occupy the first 15 floors of this multi-story high-rise condo-hotel building –121 luxury condominiums are for sale on the 16th floor and above. The hotel amenities will include 8,500 sq. ft. restaurant with a large exterior patio space at lobby-level, an indoor/outdoor bar seating area on Las Olas Blvd, an elevated pool with views of Las Olas River, 6,000 sq.ft. of meeting and banquet space, 24-hour valet service and an onsite parking garage. Its downtown location will provide its guests and residents with a wide array of activities, including the plethora of upscale shopping and dining, easy access to the white sandy beaches of Fort Lauderdale and Miami, as well as having the arts, culture and entertainment at their fingertips.
