Photo of Bally’s Dover, Dover, DE

Attendant - Slots

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $13.75 per hour, Full-Time

Description

Major Focus

Responsible to provide exceptional customer service to slot machine players in the casino, ensuring smooth and efficient operation of the gaming floor.

Essential Functions
  • Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons of Bally’s Dover.
  • Promotes the use of the Players Club card by approaching patrons in assigned area who are not currently using the card. Provides patron with a “card” to play with immediately and then directs them to the Players Club, at their convenience, for further details regarding membership.
  • Notifies management or Lead Ambassadors of customer's needs and requests; follows up to ensure customer's needs and requests have been addressed.
  • Assists customers in all aspects of any slot- related or bill changer problems regardless of assigned section.
  • Assists patrons with ticket information, its functions and benefits.
  • Responsible for initiating and accurately key padding jackpot requests through the computer system.
  • Responsible for processing taxable jackpots up to and including $5,000.
  • Responsible for the security of keys and data system cards issued from check-in to check-out.
  • Maintains the integrity of video lottery equipment and secures all company assets and property at all times.
  • Responsible for keeping video lottery terminals in working order and reporting malfunctions for repairs.
  • Responsible for a $1,000 bank needed to assist customers in breaking down large bills.
  • Observes Delaware State Lottery regulations governing video lottery operations as well as company policies and procedures.
  • Remains current on all events and marketing promotions taking place at Bally’s Dover.
  • Responds promptly to all telephone inquiries.
  • Works safely, following all established safety rules and regulations
  • Communicates effectively with co-workers, supervisors and guests
  • Follows all relevant policies and procedures
Additional Functions
  • Performs other duties as assigned.
Requirements/Education
  • High school diploma, GED or equivalent experience required.
  • Must possess excellent customer service skills. Prior customer service experience required.
  • Previous money handling skills preferred.
  • Must possess good communication skills
  • Must be able to report to work on time as scheduled
  • Must be able to work weekends, holidays and nights as needed
  • Must be able to successfully pass a background check and receive a license from the DE Lottery
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must be able to maintain knowledge of basic concepts and techniques.
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pull ( pounds)

X

Bend

X

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift (10 pounds)

Taste

X

Clear Speech / Talking

X

Carry (10 pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

X

Ability to move Distances

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)

X

Sit for Extended Periods

Other:
Mental / Reasoning Requirements

X

Reading – Simple

X

Writing – Simple

Advanced Math Skills

Reading – Complex

Writing – Complex

X

Analysis / Comprehension

Clerical

X

Basic Math Skills

X

Judgment / Decision Making
Work Environment

X

Shift Work

Outside

Pressurized Equipment

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

X

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

X

Mechanical Equipment

Hazardous Materials

X

Inside

X

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted November 17, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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