Photo of Conrad Osaka, Osaka, Kita-ku, Japan

【】Concierge (Front Line or Shift Leader)

Conrad Osaka

3-2-4 Nakanoshima
Kita-Ku
Osaka, Kita-ku 530-0005
Japan

164 Room Hotel
Managed By Hilton
Save this job
Full-Time

Description

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Deliver and safely storage Guest luggage
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Provide support to Management as required, in cases of emergency
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Maintain a clean, healthy, and safety working area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

Requirements

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a variety of different work situations
  • Ability to work on your own and as part of a team
  • Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted December 16, 2024

Conrad Osaka

A Sky-High Stay With River Views

We’re on the highest floors of Nakanoshima Festival West Tower. Festival Hall is next door via an underground link, and we’re connected to Higobashi and Watanabebashi rail stations. Umeda is in walking distance, and Osaka Castle is three kilometers from our hotel. We offer a spa, five restaurants, and floor-to-ceiling windows in every room.

Floating forty floors above Osaka, our 164 rooms and suites invite you to relax with striking cityscape views and thoughtful interior design.

Teppanyaki stations, authentic nigiri, and a fresh seafood bar await inside Conrad Osaka. The 40th floor is home to our restaurants and bars, each offering chef-crafted menus and sweeping views of Osaka below.

Enter through a golden corridor to discover a tranquil escape. Massages, jet baths, and the salon make the spa an idyllic place to spend the day and emerge renewed.

Meetings, weddings, and celebrations feel extraordinary in our inspired venues. With over 700 square meters of space less than a kilometer from Umeda and direct access to a rail station, Conrad Osaka’s location is unparalleled for special events in the city.

Journey with purpose in Osaka with the help of our elevated amenities. Recharge in the Executive Lounge with all-day meals and drinks when you choose an executive-level room. Get in a workout at our gym and enjoy the indoor pool’s refreshing waters.