Front of House Manager

Description

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

• Yearly Salary of up to £40,000 plus bonus scheme
• Free and healthymeals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

What will I be doing? 

• Oversee the entire Front of House operation to achieve and consistently uphold standards of service.
• Build a culture focused on delivering excellent levels of Guest satisfaction with a focus on continuous improvement.
• Ensure the team operates with a sales attitude and maximises room occupancy, up and cross selling opportunities along with promoting Hilton Honors.
• Set departmental objectives & work schedules
• Ensure the team complies with local law and company policies &procedures.
• Drives standards, and performance of team members with an emphasis on inclusion, training and teamwork
• Ensure Team Members have current knowledge of the hotel and local area and are continuously trained to further their knowledge.
• Maintain excellent communication and relationships with all hotel departments
• Manage staff performance issues in compliance with company policies and procedures
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist with other departments, as necessary

What are we looking for? 

• Minimum of 1 year experience as Front of House Manager or Assistant Front of House Manager
• High level of commercial awareness
• Minimum of 2 years’ experience of managing people with a proven track record of developing their team members.
• Previous experience of managing a departmental payroll
• Excellent leadership, interpersonal and communication skills
• Commitment to consistently delivering excellent level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Familiar with OnQ PM  

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

 Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company