600 Bellevue Way NE
Bellevue,
WA
98004
Full-Time
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $25.08 to $25.08 per hour and a shift differential pay of $1.00 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.03847 hour for every hour worked to be used toward PTO/Vacation/Holiday/Sick.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Relax and rejuvenate at our hotel in downtown Bellevue, WA
Prioritize your well-being at The Westin Bellevue. Located in the heart of downtown Bellevue with beautiful views of the surrounding city, Lake Washington and the Seattle skyline, we offer guests a lively destination to work and play. From your Bellevue, WA, lodging, cross-covered sky bridges to The Bellevue Collection, the regions premier shopping, dining and entertainment destination. Business travelers thrive with Microsoft, Amazon, Facebook, Salesforce, Pokémon and other Fortune 500 companies nearby. Find meeting and catering amenities at our four-star hotel with over 27000 sq ft of event space and several meeting rooms with balconies and windows. Fuel up at Cypress Lounge & Wine Bar, our restaurant with an indoor fireplace and outdoor patio. Rejuvenating treatments await at Truce Spa while a Westin Heavenly® Bath awaits in your deluxe hotel room with views of Bellevue. Call room service, turn on your flat-screen TV and sink into your Westin Heavenly® Bed and leave feeling better than when you arrived.