2960 Piedmont Road NE
Atlanta,
GA
30305
Full-Time
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Make room for your routine at Residence Inn Atlanta Buckhead, where your extended stay is complemented with free Wi-Fi, an outdoor pool and a premier location near Piedmont Atlanta Hospital and Shepherd Center. Treat yourself to upscale shopping moments from our Buckhead, GA hotel at Phipps Plaza and Lenox Square. Explore the best of Atlanta at Centennial Olympic Park and Piedmont Park. Once you return to our modern pet-friendly hotel in Buckhead, Atlanta, relax in our apartment-style suites. Prepare home-cooked meals in your full kitchen and transition between work and play with our ergonomic workstations and flat-panel TVs. Start your day in Buckhead with fresh options at our free breakfast. Break a sweat in our 24-hour fitness center or start a game of basketball on our hotel's Sports Court. For your planning needs, inspire innovation in our private meeting room. For leisure and extended-stay business trips, savor your Atlanta, GA, getaway at Residence Inn Atlanta Buckhead