Photo of Holiday Inn Express Louisville Airport Expo Center, Louisville, KY

Front Desk Agent

Holiday Inn Express Louisville Airport Expo Center

1921 Bishop Lane
Louisville, KY 40218

146 Room Hotel
Managed By General Hospitality Services

Travel Discounts Worldwide with IHG Hotels, Dental, Vision

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Compensation: $16.00, Full-Time

Description

Role Responsibilities:

As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:

  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
  • Post guest charges, collect payments and follow all cash handling procedures that are required.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Skills:

  • Previous work experience in a similar role
  • Experiences with some hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
Posted March 25, 2024

Holiday Inn Express Louisville Airport Expo Center

ABOUT OUR HOTEL

Airport Hotel Near Major Louisville Hospitals

CENTRALLY LOCATED LOUISVILLE AIRPORT HOTEL NEAR BAPTIST EAST

Just minutes from the Norton Audubon, Norton Suburban, Baptist East and Kentucky One Health Hospitals! Welcome to the Holiday Inn Express Louisville Airport Expo Center hotel. This newly appointed Holiday Inn Express is located right off I-264, only three miles from the Louisville International Airport (SDF), the KY Fair and Exposition Center, and the University of Louisville.

This 100% smoke-free property, offers free Wi-Fi, complimentary hot breakfast, free airport shuttle, park and fly, 24-hour Business Center, 24-hour state of the art Fitness Center, 24-hour market, large outdoor pool, meeting rooms, and guest laundry. All 150 rooms offer a complimentary in-room refrigerator, microwave, safe, Keurig coffee maker, 40-inch flat panel LED TV with extensive cable and sports channels, and numerous outlets and USB charging ports.

The Holiday Inn Express Louisville Airport Expo Center hotel is centrally located to all of Louisville's major attractions. We are only three miles from The Louisville Mega Cavern, Churchill Downs, Kentucky Derby Museum, KY Kingdom, and The Louisville Zoo. Downtown's major attractions the Louisville Slugger Museum, KFC Yum! Center, Papa John's Cardinal Stadium, and the Big Four Bridge are just six miles away. Come and experience the friendly and caring staff, as well as the comfort and convenience our hotel near Louisville Airport has to offer.

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